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Natural Cosmetic Materials

FAQ
General Shipping Information 

 

When will my order ship? 

  • We do our best to package and ship orders as soon as possible! Most orders process and ship within 48 business hours of the order being placed. If you place an order in the evening, it will go out the next business day.

  • Weekends and holidays are excluded from processing and shipping times. 
     

How long will my order take to arrive?

  • We pack every order ourselves (our small packing team of 2) from San Antonio,TX.

  • Shipping will take between 3-9 days.

 

What are my shipping options?

  • If you are within a 10 mile radius of 78209 , we will happily deliver your purchase for a $5 fee per address.

  • Or we will ship via USPS
     

How much is shipping? 

  • Shipping is FREE for all orders over $200.

  • Shipping starts at $5 and will not exceed $21.
     

Where can I find tracking? 

  • You will receive an email with tracking information once your order has been shipped. Most tracking updates within 48 business hours from the time you receive your shipping confirmation. If your tracking isn’t working or updating, please reach out to info@moonlaketallow.com and we’ll get you what you need.   

 

Ordering Information

Order Changes and Edits 

Once an order is placed, we’ll do our best to accommodate any requests but cannot guarantee any changes, cancellations, or refunds. 

 

What if I need to change my address after placing my order? 

  • Please carefully review your order and address before placing your order. Please reach out to us asap if your address is incorrect after you’ve placed your order. We cannot guarantee we’ll be able to change the address, but will do our best if the order has not yet been shipped. 

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Can I edit my order after placing it? 

  • While we try to accommodate requests if we can, because of our tight shipping time, we cannot guarantee any changes to an order once it has been placed. 

  • We cannot add items to an order after it has been placed. 
     

Can I cancel my order after placing it? 

  • If you’d like to cancel your order and it has not yet been shipped, please reach out to us asap. We’ll do our best, but cannot guarantee any cancellations. 

  • Please do not place a second order expecting any previous orders to be cancelled or refunded, unless you have received confirmation of a cancellation/refund of previous order.  
     

For all questions regarding shipping, products, returns, and refunds, please email info@moonlaketallow.com

We’ll do our best to respond within 24 business hours!

 

 

 

Tallow Information

 

What is the difference between the Tallow Balm and the Whipped Tallow? 
 

The products have the same ingredients, but the Whipped tallow is whipped so is much lighter and airier. This makes it easier to spread over larger areas of skin and more like a cream texture than a Balm. The Tallow Balm is more concentrated and denser so better for longer term use and smaller areas (like the face). A little goes a long way!  

How should I incorporate tallow into my skincare routine?   

It can be used as a moisturizer, spot treatment, or as an aid to address specific skin issues. Adjust usage based on your skin's individual needs. See below for application tips. 
 

Can tallow be used on the face and body?   

Absolutely, tallow (both whipped and the balm) is versatile and can be used on both the face and body to address various skin concerns. Apply a small amount and massage gently into damp skin. 

The Tallow Balm is much denser and more concentrated than our Whipped Tallow. This means it lasts longer and is more ideal for smaller areas of the body (like the face). The Whipped Tallow is airier and so can work better for spreading over larger areas or over very sensitive skin. 
 

Does Tallow have a strong odor?   

Our Tallow Balm and Whipped Tallow is made from natural ingredients, and while it may have a mild natural scent due to its tallow base, it is generally not overpowering.
 

Can tallow be used in conjunction with other skincare products?

Yes, tallow can be integrated into your existing skincare routine. Apply it after serums and before sunscreen during the day or as the final step in your evening routine.
 

Can Tallow be worn with makeup? 

Yep! Apply all your skincare products or just the tallow on its own and then give it some time to absorb before starting your makeup. If you like a glowy look, give it less time to absorb, and if that's not your thing, give it around 15 minutes before starting on makeup. It should give you a moisturizing base and help your makeup sit nicely on your skin and look fresh all day. 
 


General Information

What is its shelf life?

The shelf life is at least 12 months; it can be used after this, but it is recommended to use it within that timeframe for optimal efficacy.
 

What type of castor oil do you use?

We use certified organic, cold pressed, hexane free, vegan, cruelty free castor oil that is stored in glass jars
 

Is your Frankincense organic?

Yes, we use certified Organic and Non-GMO Frankincense Essential Oil: Extracted from the resin of the Boswellia tree. It is cruelty-free, vegan, and free from synthetic dyes, fillers, or artificial ingredients.
 

How to use tallow:

They might seem like small jars, but because they're so dense, a little goes a long way!

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Application method makes a big difference for this product and it's an adjustment from your average cream moisturizer.

Here's what we suggest:

  • Apply tallow to a damp face/skin post-shower or (if face is dry) after cleansing, take a pea-sized amount of Balm and warm it up between your fingers -- add a drop of warm water if you still find it is too thick.

  • Once it is warmed and really like a 'very very soft, almost melting butter' consistency, apply to the face. Take a minute or two to massage it in. It should absorb within a few minutes -- leaving your skin moisturized and glowy but not greasy.

 

The uses of this stuff are almost endless, but here’s a handful of ways it can be used:

  • Apply daily to the face and extremities for a powerful anti-aging and revitalizing effect.

  • Apply to acne-affected skin for healing and relief (rinse and gently wash face, then apply balm)

  • Apply as needed to dry lips or dry skin for healing and rejuvenation 

  • Apply to sensitive skin after shaving or washing to prevent dehydration

  • Apply to sore feet before bed for soothing and softening 

  • Apply to acne-affected skin for relief (and sometimes reversal -  for seven days, rinse with warm water or natural cleanser before bed and then apply tallow)

  • Apply to eczema-affected skin for relief and restoration 

  • Apply to psoriasis-affected skin for relief and soothing (test on a small area)

  • Apply under the eyes to minimize wrinkles and restore color

  • Apply to chaffing or rashes for a fast, soothing, and healing effect.

**For best results, apply to warm wet or moist skin after showering or washing**

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Ingredients Information

Tallow:

  • Rich in Essential Vitamins: Packed with vitamins A, D, K, and E, which are crucial for maintaining healthy, radiant skin.

  • Anti-Inflammatory Properties: Contains conjugated linoleic acid (CLA), which helps calm conditions like eczema and rosacea.

  • Antioxidant-Rich: Fights free radicals, slowing down the signs of aging.

  • Strengthens Skin Barrier: The fatty acids in tallow enhance your skin’s elasticity and prevent moisture loss.

  • Great for dry skin, inflammatory skin issues, calluses, and everything in between.

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Organic Castor Oil

  • High in omegas and ricin oleic fatty acids, a potent fatty acid that can moisturize and protect your skin barrier.

  • Has antimicrobial and anti-inflammatory properties. It can help to decrease pimples, soften skin, and reduce the appearance of large pores.

  • Contains antioxidants that fight free radicals in your body. Free radicals are responsible for accelerating the aging process, making wrinkles appear sooner.

  • Has antibacterial properties. Bacteria on your face can clog pores and lead to acne.

  • Has anti-inflammatory properties, which can help reduce swelling and puffiness. It could also reduce the size of inflamed pimples or eye bags.

  • Promotes overall skin health: Castor oil is full of healthy fatty acids, which are essential to maintaining good skin health.

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Organic Frankincense Essential Oil

  • Restores elasticity to the skin, helping to regain some of its tightness.

  • Has both anti-inflammatory and anti-bacterial properties. For this reason, it can be helpful for rosacea, rashes, and acne.

  • Helps to encourage new skin cell growth so it may be beneficial in reducing wrinkles and signs of aging

  • Promotes skin regeneration

  • Supports overall skin health

 

Organic Lemon Essential Oil

  • Helps to tone skin and reduce pore size.

  • Thanks to its antioxidants and anti-inflammatory compounds, Lemon essential oil helps smooth the skin and refine its texture.

  • It may also support the body’s ability to produce collagen, which creates a plumper, fuller look and reduces fine lines and wrinkles.

  • Over time, Lemon oil also heals and fades scars left by acne or other blemishes.

  • It’s a rich source of Vitamin C, which is a key ingredient for skin health. Studies show that using topical Vitamin C helps protect against UV damage, improves skin tone and texture, and visibly reduces the appearance of fine lines and wrinkles. 

  • Lemon essential oil is a potent tool for treating and preventing breakouts. Acne is usually caused by bacteria and too much oil (also known as sebum). When you apply Lemon oil to the skin, it confers antimicrobial properties that neutralize bacteria.

  • It also reduces inflammation, which reduces redness and helps acne heal.

  • Lemon essential oil will help brighten it thanks to its exfoliating benefits.

  • Over time, Lemon oil will also fade discoloration and create a more even-toned complexion

 

 

Organic Lavender Essential Oil

  • Offers several potential benefits for your skin, including reduced inflammation and improved wound healing.

  • It has the ability to lessen acne, help even skin tone, and reduce wrinkles.

  • Works to kill bacteria, and this can prevent acne breakouts.

  • It unclogs pores and reduces inflammation

  • Can also be used to treat psoriasis. The lavender oil helps cleanse your skin and lessen redness and irritation.

  • Can aid in evening skin tone since it reduces inflammation.

  • Can reduce discoloration, including dark spots.

  • Helps lessen blotchiness and redness.

 

Tea Tree Essential Oil

  • Has anti-bacterial and anti-fungal properties. It’s a good choice for those that suffer from acne or are trying to heal wounds.

  • Can help soothe dry skin by reducing itching and irritation

  • The antiseptic properties of tea tree oil may contribute to its ability to combat oily skin

  • Soothes the skin and can also help heal infections that cause itchy skin.

  • The anti-inflammatory effect of tea tree oil helps to soothe and relieve painful and irritated skin. It may also help to reduce redness and swelling.

  • Tea tree oil is a popular choice for treating acne because of its anti-inflammatory and antimicrobial properties. It’s thought to calm redness, swelling, and inflammation. It may even help to prevent and reduce acne scars, leaving you with smooth, clear skin.

  • Tea tree oil may be useful in treating symptoms of psoriasis, such as infection and inflammation, while boosting immunity.

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Organic Peppermint Essential Oil

  • The menthol in peppermint oil can soothe skin irritations, itching, and redness 

  • Can help reduce excess oil production and clear pores 

  • Can help reduce pimples and lesions by killing acne-causing bacteria 

  • Can stimulate blood flow, which can help with skin tone, detoxification, and cell regeneration 

  • Can provide a cooling sensation to reduce the effects of sunburn 

  • Can enhance blood flow to the lips, which can hydrate and plump them 

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